Hilton
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Receptionist için Hilton Çalışan Yorumları

Pozisyonun Adı
Receptionist200 yorum
Konum
Tümü
Aramayla eşleşen 200 yorum bulundu
13.604 yoruma gözat
3,0
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Read the logbook daily and take action accordingly
 Take regular part in meetings and shift handovers.

 Cooperate with employees from all departments

 Welcome and escort of all VIP guests (VIP Levels 5-9) and very regular guests,

taking account of the established standards (choice of suitable room, completion of

bookings and entry into the computer, handover of the room pass and the key,

safeguarding payment, luggage organisation).

 Check VIP Levels for all arriving VIP’s

 Responsible for room blocking for all arriving VIP’s and groups,

 Contribute to the hotel by sharing new ideas and suggestions for improvements; being

innovative and creative to provide a quality service and guest care to the clients

 Strong communication with all operational departments as well as Sales/C&E

Department

 Maintain regular contact with frequent guests and all important guests of the Hotel

 Liaise with FDM concerning GSTS results; ensure that responsible departments are

kept informed; makes suggestions for improvement ; is working in close relationship

with FDM and Team Coaches

 Follow up on action plans

 Encourage team members to deliver ‘Hilton Moments’
Artı Yönleri
Free lunch, paid weekely
Eksi Yönleri
scheduling, work holidays
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3,0
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Work-life balance
Work-life balance at Hilton is pretty good just normal stuff ya know, it’s the Hilton


Management

In general, managers at Hilton awesome 😊
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5,0
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Very good team to work with and great clientele which made this position a great place to work. At the same time great work benefits in hosbitality market.
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Really friendly staff and helpful manager whenever needed for help. Care about the employee. It is busy sometimes at reception (especially from 5pm onwards to 9pm) and manager will come and help out. For example, comforting the guests in the long queue and direct them to fast check-in if they did not notice they have done it.
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Son çalıştığınız şirkete puan verin
Diğer kişilere yardım etmek için deneyiminizi paylaşın
5,0
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They have great working and development platform, amazing team, well balanced system. A bit too much of inner politics, but overall, if you work hard, really hard, say out loud your goals, you have a shot. The down side (and big one), very low salaries and, at least in operations, very poor life-work balance
Artı Yönleri
Staff rates, healthy atmosphere
Eksi Yönleri
Low salary, life-work balance
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1,0
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I've worked at Hilton for about 9 months, and what I've experienced during this time was awful! They're so disorganized, careless, and so show off. Typically in one of their interviews, they used to tell the employees that they care about comfort of their employees as much as they care about their guests, well that's just a big lie!! They treat employees like slavery!
Artı Yönleri
Just the view
Eksi Yönleri
Bad treating
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4,0
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Good very fun loved it. Staff was nice. It was pretty scenery . Opportunity to move up. Great job. Employees were treated with respect, flexible schedule
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4,0
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I like to work there but I’m looking forward to the best place because the person have to be ambitious, and I want to working in an international environment to get more experience and see other cultures
Artı Yönleri
Multi national company as a good step in my career
Eksi Yönleri
There is people around they aren’t professional
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2,0
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you can be constantly busy for 4 hours straight then nothing to do for an hour, feels very hectic and stressful not helped by the management blatant favouritism of some staff members! if your "in" with the managers your fine if not then watch your back! lots backstab goes on and if your not liked personally your screwed
Artı Yönleri
hilton team member travel program
Eksi Yönleri
everything else
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4,0
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a good place to work in, sometimes stressful but manageable. we dealt with different guest from different parts of the country. through working at the hotel, I have learned and gained a lot of experience, starting from housekeeping as a cleaner to being a linen room attendant and to front office from potter to receptionist. management was supportive of the growth, the only thing they were behind with was communication there and there, the most enjoyable part of the job was the different challenges you get each day and how we dealt with them
Artı Yönleri
free lunch and free laundry for uniforms
Eksi Yönleri
8 hours a day
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4,0
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It is a serious company.
But I am really sorry that there are not enough money to survive in London.

It’s almost a Minimum wage.

Sometimes the Managers are exaggerated.
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5,0
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The good side is that they check on you the bad is they train you by computer and if your sick they don’t take you back to work. People do attend to talk behind people and causes house keeper not to get along real well.
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3,0
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it was nice to work here for a little while but after being there for so long the mangement started to get unorganized, work hours were not accepted. I got tired
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working at hilton is a massive experience i have faced as the culture and the environment is in a formal way whole a day the management of each and every part is depended upon myself
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I am very hard working and also a fast learner.
Attention to detail, prepare report and can handle cash payment. Can read and write both languages correctly
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Check In.
Check Out.

Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.

Maintains a detailed knowledge about the hotel's services and hours of operations.

Know all safety and understands emergency procedures and how to act upon them.

Understands accident prevention policies.

Promote Hotel facilities, Spa and Restaurants.

Good understanding about the Property management software (PMS).

Anticipate and intervene in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy
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1,0
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Being that our Hilton properties are run by a family instead of the actual company the pay is terrible. There are never any raises either. Our turnover for employees is crazy and management always seems to hire the most incapable and inconsistent ones. Granite they don’t even know what they are doing themselves and have no respect for any new on-boarders. They force us to sign people up for the honors program even if they say not interested.
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5,0
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Hilton is a great company to work for. If you are wanting to expand your skills and knowledge in the hospitality industry, Hilton is a great place to go.
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3,0
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Front desk is required to multi task and stand for 8 or more hours a day, I was good at my job and always got great reviews but never compensation to match. Getting a raise from Hilton was impossible, management is always changing and creates a work environment that makes you scared to lose your job. They expect you to know the hotel inside and out and problem solve like management without the pay.
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5,0
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At Hilton I have learnt a lot about leadership and ownership. I grew in a personal and profesional way. I improved different of my skills as: communication, leadership and listening (the last one is still in progress).
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This is a great place to work. All the staff are friendly and they all look after each other, like a big family. Also theres so many benefits and rewards when you succeed.
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