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Customer Service Representative / Social Media / Call Center Agent
100% Home Office / Dutch & English.

For these roles it is essential that you speak both Dutch and English.

• Customer Representative Specialist
• Mobile Consultant
• Social Media Customer Support

You have the option to work 100% remotely, on our fantastic location in Istanbul or a combination of both.

What we offer you:

• A fulltime contract (40h/w).
• The training will be approximately 2 weeks, from Monday till Friday from 9.00 AM till 5.15 PM.
• On top of that we offer: Sodexo, internet fee, private health insurance, referral program that will allow you to earn extra bonus.
• From your first day you’ll have access to development programs and world-class training opportunities for your personal requirement to develop yourself.
• You have the option to work 100% Home Office, on our fantastic location in Istanbul or a combination of bothn.
• Employees are invited to our Istanbul office 1-2 days in 3 months for customer visits. Travelling expenses for these visits are covered by our company.

Work hours:

• You’ll work flexible shifts.

What is important in your job:

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

We are looking for candidates with:

• Willingness to interact with clients, provide them with excellent customer experience resulting in a long-term business relationship.
• Understanding of the importance of accuracy and quality in customer interactions.
• Both Dutch (C2/C1) and English (B2) language is a requirement and the recruitment process will include language proficiency assessment.
• For the training you will need to be available up to 3 weeks; from Monday to Friday between 9.00 AM and 5.15 PM (Dutch time zone).
• After training period working hours are flexible: based on shifts between 09.00 and 21.00 (Dutch time zone), from Monday to Sunday and be open to work outside normal hours between 21:00-09:00 for Road Side Assistance.
• Target orientation and at least 1 year work experience in sales is a plus.

And did you know this about Conduent?

• This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.
• Our employees choose to build their careers at Conduent:
• More than 25% of our associates have been with us for 5 years or more.
• Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.
• Surveys show that 75% of our associates agree with this; “I belong at Conduent”.

We’ll welcome you into our team! Apply now!

Customer Service Representative / Social Media / Call Center Agent
100% Home Office / Dutch & English.

Job Types: Full-time, Part-time, Contract, Permanent

Language:

• Dutch (Required)