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Bunu arayanlar şunları da aradı:

english remote
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home office
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ingilizce bilen
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turkey

Job Post Details

Customer Service Representative - (Turkish/English) - job post

Binance
5 üzerinden 3.5 yıldız
Türkiye

İş detayları

İş ilanı bilgileri ile profilinin uyumlu olduğu noktalar.

İş türü

  • Tam zamanlı

Konum

Türkiye

Tam İş Tanımı

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Turkish & English, applicants need to also be skilled in English.

This is a remote position, working from home.

Responsibilities:

  • Handle back office tickets and live chat, and provide 7*24H online enquiries and email replies services to customers.
  • Handle customer enquiries, advice and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
  • Handle customer complaints, any special cases or ad hoc tasks.

Requirements:

  • New graduates with passion and ambition are preferred, college degree or above preferred but not required.
  • Fluent Turkish language is a must and intermediate English speaker is preferred.
  • Experience in customer service, preferably in finance or E-commerce industry will be considered as an advantage.
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
Working at Binance
  • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
  • Tackle fast-paced, challenging and unique projects
  • Work in a truly global organization, with international teams and a flat organizational structure
  • Competitive salary and benefits
  • Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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